Troubleshooting printing problems

If you are having printing problems please consider the following:

• Check that the printer has paper - additional paper can be found at the Lodge.
• Have you selected a size or type of paper other than the defaults (e.g not A4 or A3, or labels instead of paper)?
  • If so, these need the appropriate paper added to the bypass tray on the side of the printer.
• Check the printer control panel for paper jams or other error messages. 
• Check the print queue.
  • To do this, locate the printer on your computer, double click on the printer in question and look to see whether there are any documents queued for printing
  • Try cancelling or deleting any jobs that won't print and resend them.
• Turn the printer off and on again - locate the power button (this will vary depending on the printer model) and turn the printer off.
  - Leave it for a couple of seconds then turn it on again.

If none of the above steps work please email it@nuffield.ox.ac.uk giving as much information about the problem as you can.